Product owner for Customs & International

PostNord Group AB is a leading provider of communication and logistics solutions in the Nordic region. The Nordic Customs Management is responsible to ensure seamless and efficient customs clearance services across the Nordic region, enabling smooth cross-border trade and logistics.

You, Us & The Job

To navigate change successfully, strong leadership and a clear vision are essential. As a product owner, you will be a key player in solving challenges and ensuring we stay aligned with the company's strategic goals. Together, we'll build a culture of innovation and drive the development of leading logistics solutions across the Nordics. This is your opportunity to make a real impact and shape the future of our industry.

What will you do?

As our Product Owner for Customs Nordic, you will play a central role in shaping the product strategy and roadmap, aligning business needs with development efforts and identifying cross-product opportunities in close collaboration with the Production and the business Product Manager. Acting as a bridge between business strategy and development teams, you'll lead a team of Customs Expert, Tech Lead, Business Analysts, and Testers, prioritizing tasks and ensuring a customer-focused approach.

Key responsibilities include managing service uptime, addressing incidents and problems in line with PostNord's ITIL processes, and handling Application Management and Life Cycle Management tasks. You will work closely with suppliers to ensure contract and SLA compliance, lead daily stand-ups and operational meetings, and maintain end-to-end ownership of the service. Additionally, you'll support integration work and collaboration with other teams, mentor junior team members across the Nordics and India, and ensure practical execution aligns with strategic goals.

Key Responsibilities:

• Engaging with stakeholders, including Business, to align priorities
• Planning and prioritizing work based on strategic, legal, and business needs
• Managing capacity, roadmaps, and budgets, including financial follow-up
• Leading PI and Sprint Plannings based on prioritized Epics and Features
• Overseeing AM, LCM, and supplier involvement in incidents and problems
• Ensuring service requests, infrastructure, operations, licenses, and development align with Total cost of ownership (TCO)
• Following up on incidents, problems, and overall progress

We are we looking for?

We are looking for you who excels at navigating complex stakeholder relationships and driving successful outcomes for both business and users. You will take full ownership of the service, providing clear strategic direction, framing problems, and translating strategy into actionable tasks. By prioritizing user needs, you will foster a culture of value-driven decision-making and communicate effectively with development teams to address constraints and trade-offs.

You will make informed decisions by balancing tactical prioritization with business strategy, managing development challenges, risks, and financial concerns. Following up on results, you will share learnings and lead a diverse team in a culture of trust, empowerment, and continuous improvement, while mentoring and facilitating collaboration across teams and departments.

Your experience

• Several years of experience as a product owner, project manager, or team lead within IT, preferably in the logistics industry.
• Experience working in multi-cultural, multi-sourced environments, and strong stakeholder management skills.
• Expertise in agile methodologies (Scrum, Kanban) and agile scaling frameworks (e.g., SAFe, LESS).
• Ability to nurture user feedback and prioritize customer needs.
• Knowledge of both resource and SaaS deliveries.
• Deep understanding of logistics industry trends, customer segments, and the market.

Meritorious experience:

• Experience with Nordic customs systems and end-to-end service ownership, including TCO
• Business domain knowledge of PostNord processes across countries and sectors

We believe you have excellent communication and interpersonal skills, allowing you to clearly articulate ideas and build meaningful relationships. Proven leadership abilities in coaching and leading development teams. Furthermore, your strong analytical and problem-solving abilities empower you to navigate complex challenges and deliver creative, effective solutions. You are accustomed to occasionally working under high-pressure situations, ensuring that deadlines are met, and critical tasks are handled efficiently. Excellent verbal and written communication skills in Swedish and English.

We Offer You:

• Work in a Nordic and dynamic environment
• Wellness allowance & access to the office´s gym and indoor swimming pool
• Employee benefits through PostNord´s own personnel foundation PostNord Plus
• Great occupational pension terms
• Great development opportunities

We make everyday life easier

PostNord is the leading supplier of communication and logistics solutions to, from, and within the Nordic region. We ensure the provision of a postal service to households and businesses in Sweden and Denmark. We aim to make everyday life easier and more sustainable for everyone who lives and works in the Nordic region.

We are accountable, brave and committed, effectively leading change regardless of if we lead our self or others. We emphasize teamwork, sincerity and positive relationships in the workplace. We build on our success and learn from both colleagues and mistakes. People with different backgrounds work with us. You will therefore be part of a workplace with great diversity, which contributes to better results for the business. Visit us at www.postnord.com

Apply

Welcome with your application. Selection is ongoing, so apply as soon as possible. In this recruitment, PostNord collaborates with Experis IT, which has extensive experience in recruiting IT specialists and managers. If you have any questions or need more information, please contact Recruitment Consultant Pia Boström [email protected], +46 70-3146866

We look forward to receive your application! The last application date, 2025-01-20

For union representatives, visit: www.postnord.com/fackliga

We are looking forward to hear from you!